Member Survey

You’re a member, an owner and part of a community that’s working together to make the Kootenays better.

We’re Listening to You

Your thoughts, opinions and ideas are important to us. That’s why we have our member survey. Below you’ll see the results of the previous survey. We break it down into things we do to make your financial life easier, the things we do that really matter in your life, and the things we need to improve to make it right.

Make it Easy

Members let us know it’s easier to bank when you know all your options. From full-service in-branch or with our Member Service Centre, to self-serve options like ATMs, online or mobile banking available whenever you are. We’ll continue to connect you with all your banking options to make sure you get the best of both traditional and digital banking service. 

Make it Matter

Providing professional, trusted advice is the foundation of improving your financial life. At Kootenay Savings we’ll continue to improve our knowledge of products, services and ways to bank to ensure we offer tailored solutions to meet your individual needs. We appreciate your business and know when you succeed, we all succeed.

Make it Right

We continually strive to deliver problem-free service and members let us know we’re doing good work in this area. However, from time to time errors do occur. We are building stronger systems and processes and improving knowledge and accountability. You can be assured when an error occurs, we are on it and will follow through to a resolution.