Member Notices

Mobile App Update for Androids May Impact Deposit Anywhere

September 3, 2020 - Please be advised that an upcoming update for Androids scheduled for Tuesday Sept 8 may have an impact to the Deposit Anywhere feature. Members will still be able to take a photo and deposit cheques, however the image displayed will show a shrunken screen. Our vendor Central 1 is working hard on solution to this issue. It is anticipated that impact will be minimal as approximately only 2 - 5% of Android users could be affected.

We apologize for the inconvenience and will post updates as they become available.

Payments to CUETS Financial Credit Cards No Longer Accepted

September 3 , 2020 - Bill Payments to CUETS Financial are no longer being accepted as CUETS has now transitioned to MBNA. As a result, CUETS Financial has been removed as a bill payee from online banking.

If you have an MBNA Mastercard, please add them as a bill payee to your online banking account. To find MBNA in the list of bill payees, simply search by credit card and select MBNA Mastercard Canada.

If you require assistance adding or paying your MBNA Mastercard, please call our Member Service Centre at 1.800.665.5728 and choose option 4.

Medical Service Plan (MSP) Premium Eliminated as of January 1 2020

January 21, 2020 - Medical Service Plan (MSP) premiums were eliminated as of January 1, 2020.  All BC residents are no longer charged for MSP premiums. 

If you have a pre-authorized debit or an auto-payment set up for MSP through KSCU, please cancel as soon as possible by either:
  • Logging in to your online banking and cancelling
  • Stop in to your local branch for assistance or
  • Call 1-800-665-5728.
If you have a pre-authorized debit payment set up with your credit card please call your credit card company directly.

If your payment is being directly debited by MSP please follow this link for more information.

Please note:  Any MSP premiums owing prior to January 1, 2020 still need to be paid in full.  More information is available on the Government of BC website.

Chip Debit Cards Declined at Certain Merchants

UPDATE - January 10, 2020 - There is currently an issue at some merchant locations, as  a result of a software update on their point of sale terminals.

If you experience any difficulty with your debit card, you could:

  • Use the Tap feature on your card as this is unaffected.
  • If your transaction is more than the amount allowed using Tap, ask to have your transaction split in two.
  • Use your Kootenay Savings Collabria Visa card, now available on Apple Pay.

January 4, 2020 - We have been advised that some debit cards are currently being declined at certain merchants. These declines are not related to Kootenay Savings’ cards but with merchants who recently made changes to their point of sales terminals.

The declines are occurring when members insert and enter their PIN (CHIP and PIN method); however, the tap feature is working. Members are advised to use the tap feature if possible.

This issue is not isolated to Kootenay Savings and may affect CHIP and PIN cards issued by other financial institutions. Interac is working with the affected merchants to rectify this issue. We apologize for any inconvenience and will share updates as they become available.