Member Notices

The Exchange Network Maintenance

September 12, 2019 - On Sunday, September 15th from 9:00 am to approximately 11:00 am PST THE EXCHANGE network will be performing maintenance.  During this time frame, Kootenay Savings debit cards will not work at Canadian Exchange ATMs.  Click here for a listing of ATMs on The Exchange network.

If you are travelling in the US, please note your debit card will not work at ATMs and Point of Sale on the Accel Network during this outage timeframe.  We apologize for any inconvenience this may cause.

Planned Phone Banking Maintenance

September 12, 2019 - We will be conducting maintenance to Phone Banking on Tuesday, September 17th from 9:00 am to approximately 10:00 am PST.  During the maintenance, Phone Banking will not be available.  If you need to conduct a transaction during this outage, please choose option 4 to talk to a representative.  We apologize for any inconvenience this may cause.

Canada-wide ATM and Debit Card Payments Outage Explained

September 9, 2019 - On Sunday, September 8, one of our payment service providers experienced a power distribution system failure which affected all of its payment processing services, including mobile, debit card payments, and ATM transactions.

This impacted many members at credit unions and other financial institutions and businesses across Canada. It is important to confirm that your information was never at risk, and that this service disruption was not due to weather or cyber-attack.

Due to the magnitude and complexity of the service disruption, it took several hours to fully restore service, as thorough testing was required.

We recognize the significant inconvenience this caused to our members, and we thank you for your patience as we worked with our partner to restore services.

If you are still experiencing technical issues related to your debit card, please call our Member Service Center at 1.800.665.5728

Changes to e-Transfer Security Questions

May 29, 2019Interac will require new e-Transfer security answers for recipients that were set up prior to September 20, 2018.  (All security answers that you set since September 20, 2018 do not need to be updated).

What you need to know:
  • Effective immediately, if you have not updated your security answers you will be notified by a pop up message when you send an e-Transfer (see image below).  You will NOT be able to send the e-Transfer to that recipient until the security answer is updated.  You can use the same question and answer, when you re-save, it will be updated.
  • Any security answers not updated by September 1, 2019 will be deleted by Interac and you will be required to enter a new security answer the next time you send an e-Transfer to that recipient.
  • No e-Transfer sent or received by you will be lost or blocked as a result of these changes, simply proceed with updating the question and answer and saving the changes.
Click on the link in the error message (as seen in image below) to be directed to the Edit Recipient screen for your recipient.